What's Where? Support

Last updated: 11 September 2026

What’s Where? is an iPhone app that turns one photograph and one spoken sentence into a searchable record of everything you own. Point the camera at a cupboard and say what is in it. The unit is the container rather than the object, so one sentence covers twenty things. It is built for the moment you have to prove what you owned.

Report a problem

Email me at alex@alexecollins.com. You do not need an account anywhere to do it, and I would rather have a short email than nothing.

Say what you did, what happened, and what you expected instead. These help:

• the iPhone and the version of iOS on it
• the version of What’s Where? from the App Store listing
• whether Apple Intelligence is turned on, under Settings, then Apple Intelligence & Siri
• for a card that came out wrong, what you said and what the card lists
• for anything about the copy in Photos, whether the album is there and what the caption on the photograph says

What to expect

I write these apps on my own, in my own time, so this is not a support desk. I read every email. A reply usually takes a few days, and a fix takes longer than a reply.

Things that are working as intended

• You cannot type a container’s name, a room or an item. Speaking is the app doing the work and typing is you doing it. You can correct something that is already there, which is a different job from making it.
• The app never identifies anything in the photograph. There is no object recognition. You recognise your own cupboard, and the picture is there for that.
• It listed less than you said. It is allowed to under-report and it is never allowed to invent. Everything on a card has to be traceable to words actually in the transcript, and anything that is not gets thrown away before it reaches the card.
• Two values that look the same are not added together. Something you stated, something the app estimated and something with no value at all are three different things, and mixing them into one number would turn a record into a guess.
• There is no Unplaced. Every container has a room. Tap the room tab to change it or to add one, and a new room is still said out loud.
• It never asks you to do a cupboard again. House contents barely move. A later capture of the same container is appended and dated rather than replacing what was there.
• There is no percentage complete. The app has no idea how many cupboards your house has. It counts what it holds, and names the rooms that are still empty.
• There is no dark mode. A filing cabinet does not have one.

If the contents list is empty

Check Apple Intelligence is turned on. Pulling a list of things out of a sentence is the one part of the app that needs the model. Without it the app still records the photograph, the date and your words exactly as you said them, and still searches them, and the card says so rather than showing you an empty list.

If the photographs are not in Photos

Look for an album called What’s Where?. If it is not there, check Settings, then Privacy & Security, then Photos, then What’s Where?. The app needs full access to make and find its own album, because iOS offers no add-only way to put a photograph into a named one. On add-only the photographs still arrive with their captions, loose in the library rather than in the album.

Filing into Photos fails silently on purpose. Your record is already safe in the app, and a card that stopped a sweep to complain about the Photos app would cost more than it saved.

Getting the record out

Each photograph in Photos carries the container, the room, what you said and the date, in the file itself, so it means something after it has been mailed or handed to a loss adjuster. Search Photos for a word you said and the cupboard comes up.

Printing the whole inventory as one document is on the list and not built yet. Until it is, Photos is the copy that survives the app.

Privacy

What’s Where? makes no network connections, keeps your photographs, your voice and your words on the phone, and puts a captioned copy of each photograph into your own Photos library. What is in that caption, and what happens to it if iCloud Photos is on, are on the privacy page.