Wall First Support

Last updated: 11 September 2026

Wall First lets you arrange pictures on a wall before you put a nail in it. Photograph each piece, mark the wall in the camera, then move the pieces around on a straight-on photo, or live on the real wall in AR, until it looks right.

Report a problem

Email me at alex@alexecollins.com. You do not need an account anywhere to do it, and I would rather have a short email than nothing.

Say what you did, what happened, and what you expected instead. These make it much easier to find:

• the iPad or iPhone, and the version of iPadOS or iOS on it
• the version of Wall First from the App Store listing
• for a measurement that came out wrong, how big the piece really is and what the app said
• for anything about the wall, whether you marked it in daylight or under a lamp

What to expect

I write these apps on my own, in my own time, so this is not a support desk. I read every email. A reply usually takes a few days, and a fix takes longer than a reply.

Things that are working as intended

• The iPhone cannot arrange. On an iPhone Wall First is a capture companion: photograph pieces, import them, keep the library. Marking walls and arranging happen on the iPad, where there is room to see the wall.
• The iPad stays in landscape. A wall is wider than it is tall, and so is the app.
• “iCloud sync is unavailable.” With no iCloud account Wall First runs from a local store on that device. Everything still works, but the iPhone and the iPad will not see each other.
• The Wall First album is empty inside the app. Your captures are still going to Photos. The album only shows up inside the app when Photos access is full rather than limited to a selection.

Privacy

Wall First collects nothing, and the only data that leaves your device is your own iCloud sync. The privacy policy says what that means in full.